Great location, room and staff! - Review of Hotel Quebec Best Western PLUS Centre-Ville - City Center, Quebec City, Quebec - Tripadvisor (2022)

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Great location, room and staff! - Review of Hotel Quebec Best Western PLUS Centre-Ville - City Center, Quebec City, Quebec - Tripadvisor (1)

Canuck2103

Ontario, Canada

2412

Reviewed April 5, 2018

One night Family stay in March

With a baby, the hotel gave us a ground floor room in the corner of the hotel so it was nice and quiet and we didn’t need to use the elevator. The crib that was provided was great, they had mattress pad and clean sheets for that. The pool area is well decorated. The water is a little colder than what we are used to but no big deal. We stayed at 3 Best Westerns during this road trip, and this one had the most spacious rooms, although the wood paneling in the bathroom and the room looks a little old fashion.

Tip #1: Lots of great restaurants along St. Joseph street, just a 2 minute walk from the hotel. Do your research beforehand. Tip #2: You can park for free on the nearby streets before 9 am (10 am on Sundays), so if you are leaving early, you can save yourself the hotel parking fee.

Date of stay: March 2018

  • Trip type: Traveled with family

    • Rooms

    • Cleanliness

    • Service

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Great location, room and staff! - Review of Hotel Quebec Best Western PLUS Centre-Ville - City Center, Quebec City, Quebec - Tripadvisor (2)

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

JeanPGagne, Responsable des relations clients at Hotel Quebec Best Western PLUS Centre-Ville - City Center, responded to this reviewResponded April 9, 2018

Dear Canuck2103, thank you so very much for filing such a detailed review of your stay at our comfortable hotel in downtown Quebec City. First and foremost, request such as a room on the ground floor or having a crib, among others, brought to your room should ideally be made before the arrival day, during the reservation process, to improve your chances of them being fulfilled. Of course, if you do think about something upon arrival and inform us, we will do everything we can to provide you with necessary accommodation or equipment to make sure your stay with us includes everything you need to make it comfortable, so please do not hesitate to ask our front office if you think anything can be done. Then, on another matter of your review, it is accurate to say that the neighborhood at the heart of which our hotel stands tall, Quartier Nouvo Saint-Roch, has plenty of great eateries with innovative and eclectic menus created by young and passionate chefs that brings a new kind of cuisine unique to this up-and-coming area. You will also find, within a few steps from our doors, several bars and pubs, show venues and theatres along with other services such as pharmacies or grocery stores, all while being just a few minutes walking away from the Old Quebec and the more traditional attractions. To conclude, I would like to mention that, although it is true that you may find some spots on nearby streets to park your car for free, guest should be very wary of the many different restrictions that do vary from one spot to another. As for our valet service, it is priced at 26.00$ plus taxes per night with free, unlimited in-and-out access to your car, which represents the most practical option as parking goes, as valet attendants will take your car to our secured lots and back, as many time as you may require it. So once more, thank you very much for your comments on your stay at our comfortable hotel in downtown Quebec City, hoping to see you back on your future visits. Best regards!

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Great location, room and staff! - Review of Hotel Quebec Best Western PLUS Centre-Ville - City Center, Quebec City, Quebec - Tripadvisor (3)

Sunny1707

Montreal, Canada

7725

Reviewed April 2, 2018

Nice hotel for a good price !

While in Quebec City to attend a concert we stayed over at the Best Western Plus. This hotel is not really in downtown Quebec it's actually in Cite Limoilou very close to the
Videotron Centre.
The room was clean, large and on the quiet side of the building. The rate included a full buffet breakfast. The buffet was well stocked with the regular breakfast items as well as a few local / regional items. The servers attentive and welcoming.

Room tip: Nice pool area, Be aware of the buffet lights they are low to the food.

Date of stay: March 2018

Trip type: Traveled as a couple

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Great location, room and staff! - Review of Hotel Quebec Best Western PLUS Centre-Ville - City Center, Quebec City, Quebec - Tripadvisor (4)

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JeanPGagne, Responsable des relations clients at Hotel Quebec Best Western PLUS Centre-Ville - City Center, responded to this reviewResponded April 9, 2018

Dear Sunny1707, thank you so very much for this great review of your stay at our hotel near the Videotron Center in Quebec City. Actually, we are THE closest hotel to the brand new arena in Quebec City, the Videotron Center, that hosts the biggest names in music and entertainment such as Ed Sheeran, Celine Dion, Katy Perry, Muse, Metallica, Cirque du Soleil and many other superstars, while still being home to the Quebec Remparts, the Junior hockey team of the Old Capital. Bus route #801, that have a stop just across the street from our property’s location, will bring you within a few meters from the entrance to the Videotron Center, with special shuttles available for major events. Then, on a different topic you highlight in your comment, I am glad to read that you found our American breakfast buffet to be both well stocked and of good quality, in addition to including some local dish, like our creamy maple-flavored sauce. An “a la carte” menu is also available, and both are included when you add breakfast meal to your room rate, which can be done only when the reservation is made through us directly over the phone, on our website or with the Best Western Central of reservation. Third party reservation unfortunately do not offer this possibility. With all that said, I would simply like to thank you again for your comments on your stay at our hotel near the Videotron Center in Quebec City, hoping you will be back on your next trip. Best regards!

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Great location, room and staff! - Review of Hotel Quebec Best Western PLUS Centre-Ville - City Center, Quebec City, Quebec - Tripadvisor (5)

wendywalters

Nova Scotia, Canada

153113

Reviewed April 1, 2018 via mobile

Nice but not best western standard

This was a Hotwire booking and we got a great rate. It is in the trendy saint Roche district and we booked three rooms. The valet parking was a bit annoying but reasonable at 25$ per night. The area had great pubs and restaurants nearby but not the best for feeling safe as side streets were dark and most everything is up steep hills or stairs. I would have paid $30-50 more per night to be nearer to old town and have free parking. The best western chain is my favourite for good quality at a discount but this one fell short in cleaning. We asked to have sheets changed and even put the card on the bed to have them done. The room tidy took place very late in the day and we had to ask for towels and they forgot shampoo twice. They were full though so I would imagine it was a busy time. But it didn’t feel as if care was taken and beds were just made and garbages empties nothing else. They ignored our request for new sheets(ours had coffee spilled otherwise we would be more environmentally conscious). Shower was good pressure but bad fittings. Kids enjoyed the pool. Buffet breakfast was reasonably priced and excellent food. Beds were superbly comfortable. We felt as though we got our money worth but would very much have been more satisfied if housekeeping was more attentive.

Date of stay: April 2018

Trip type: Traveled with friends

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Great location, room and staff! - Review of Hotel Quebec Best Western PLUS Centre-Ville - City Center, Quebec City, Quebec - Tripadvisor (6)

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

JeanPGagne, Responsable des relations clients at Hotel Quebec Best Western PLUS Centre-Ville - City Center, responded to this reviewResponded April 9, 2018

Dear wendywalters, thank you for filing such a thorough review of your stay at our hotel with valet service in downtown Quebec City. Unfortunately, no hotel in or near the touristic area of Old Quebec offers free parking, most even charging more than our price tag of 25.00$ plus taxes per night that includes free, unlimited in-and-out access to your vehicle. I am concerned though that you found the service itself to be a bit annoying, as we do consider it to be quite convenient as it allows you to only bring your car in front of our property, hand your keys to our valet attendants, whom are going to bring it to one of our secured lot and back as soon as you may require it. Then, to another topic of your review, we would like to present our most sincere apologies for the lackluster experience you had with our housekeeping personnel. Providing a clean and comfortable environment to all our guests is one of the most important feature of our establishment and the situation you describe does not represent the high standards to which we hold ourselves. Concerning the card you filled-up and left on your bed so that housekeeping employees would be aware of your preferences, this card should be left hanging on your door knob so they can pick it up before entering your room. This form not only allows you to specify what you want to be attended in your room or ask for more product, but you may also indicate at what time you want the cleaning service to be made, assuring you to return to a clean room. To conclude, I would simply like to thank you again for sharing your thoughts on your experience at our hotel with valet service in downtown Quebec City, looking forward to welcome you back on your next trip. Best regards!

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Great location, room and staff! - Review of Hotel Quebec Best Western PLUS Centre-Ville - City Center, Quebec City, Quebec - Tripadvisor (7)

Suzanne_Geoff

Halifax Regional Municipality, Canada

195

Reviewed March 27, 2018

Brand new room and great pool for families!

We stayed at this hotel at the end of our trip to Quebec City which was extended due to winter weather. The stay was a very pleasant one for a few reasons:
1) We were able to check in early - we had to check out of our airbnb at 11am and called the day before to ask if we could check in early. The front desk lady said she'd put a note on our file but couldn't guarantee. Happily they were able to help us out and we got right into our hotel room when we arrived around 11:30am.
2) They have brand new hotel rooms - Our hotel room was fresh and had a great bathroom that was clearly just renovated with really pretty features, new faucets, etc.
3) They have a great pool - The pool area was large with quite a lot of seating. Take note that it does get busy later in the day. Initially, we checked out the pool in the late morning and there was only one family there. Later in the afternoon it was a lot busier. We still found a space to sit and my daughter and husband went in the pool. Towels are stocked by the pool so you don't have to bring yours from your room. Only thing that would be a nice add-on would be a little shower area so you could shower before going in the pool. More sanitary and prevents chlorine from absorbing into your skin as much.
4) Great meals - the hotel has a restaurant in the building which we enjoyed twice. The first evening we got room service because we couldn't find anywhere else to get baked potatoes nearby and my daughter had been asking for them for a few days! Meal was good and we couldn't beat the convenience. We also had Sunday breakfast at the hotel and it was superb! Enough hot and cold buffet options to satisfy everyone in the family. My daughter had a great assortment of fruits which we were so pleased with!
4) Location - super great location. Steps away from Benjo toy store and a library. We didn't get to take in all of the attractions during our short stay but this location would be excellent if you wanted to explore some of the beauty Quebec City has to offer.
_____
Overall this was a great hotel and we would definitely stay here again. One tip - Valet service is $20 with no self-park option, but you could save a few dollars by parking offsite yourself, though for us we didn’t feel it was worth it.

Date of stay: March 2018

  • Trip type: Traveled with family

    • Location

    • Sleep Quality

    • Service

Great location, room and staff! - Review of Hotel Quebec Best Western PLUS Centre-Ville - City Center, Quebec City, Quebec - Tripadvisor (8)

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Great location, room and staff! - Review of Hotel Quebec Best Western PLUS Centre-Ville - City Center, Quebec City, Quebec - Tripadvisor (9)

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

JeanPGagne, Responsable des relations clients at Hotel Quebec Best Western PLUS Centre-Ville - City Center, responded to this reviewResponded March 28, 2018

Dear Mrs Geoff, Thank you for your comments on your stay at our hotel with valet service in downtown Quebec City. We are pleased to hear that you enjoyed the welcome of our staff, as they were able to assign you a room before the scheduled time, as well as the swimming pool of our hotel and the restaurant. It is always pleasant to know that our customers appreciate our facilities and equipment. About our location, we are located in the new district of Quebec, the Quartier Nouvo Saint-Roch, which is full of restaurants with modern and creative menus, bars, pubs, micro-breweries, theaters, libraries, some stores like Benjo, some walking distance to Old Quebec and these historic attractions. Concerning parking, our valet service which we offer at the rate of $25.00 plus taxes per day with free, unlimited in-and-out access to your vehicle is definitely the most convenient option to leave your car in a safe location without the hassle of having to retrieve it every time you may need it. Our valet attendants will be pleased to do that for you and drop it ready to drive right in front of our main entrance. However, you are right, you can use the public parking lots around the hotel or parking meters. To conclude, I would simply thank you again for sharing your thoughts on your stay with us, hoping that you will renew the experience on your next visit to Quebec City. Kind regards!

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Great location, room and staff! - Review of Hotel Quebec Best Western PLUS Centre-Ville - City Center, Quebec City, Quebec - Tripadvisor (10)

bruceb892

Massachusetts

4625

Reviewed March 21, 2018 via mobile

Two-Night Stay during Quebec City Visit

Stayed here for two nights during motorcycle tour with three other couples. This was a stop to visit and experience Quebec City. No breakfast included here but meals are available in a restaurant at the hotel. We had a pleasant stay at the hotel. We found the meals good at the hotel and also walked a sheet distance away to eat at another restaurant. This hotel is not within the old Quebec City area but is a healthy walk to get to and from it.

Date of stay: September 2017

Trip type: Traveled with friends

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Great location, room and staff! - Review of Hotel Quebec Best Western PLUS Centre-Ville - City Center, Quebec City, Quebec - Tripadvisor (11)

This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

JeanPGagne, Responsable des relations clients at Hotel Quebec Best Western PLUS Centre-Ville - City Center, responded to this reviewResponded March 22, 2018

Dear bruce892, thank you for sharing your thoughts on your stay at our bike-friendly hotel in downtown Quebec City with the entire Tripadvisor community. Like every Best Western hotel across America, our establishment is proud to cater to the need of the motorbike community by offering special discount exclusive to Harley Davidson owners. Another great feature that should definitely please the riders is our reserved parking for motorcycle that is covered, contrary to parking for cars, which is offered at the cost of $15 plus taxes per night per bike. On a different topic, we can include the breakfast in some of our rates when our guests prefer this option. We offer a full American breakfast buffet at the cost of $16.95 plus taxes. This buffet is available according to the occupancy or we offer every day an “a la carte” menu with a lot of variety of items. To conclude, we thank you again for filling this review and we hope that you will come back in our bike-friendly hotel in downtown Quebec City for your next trip. Best regards.

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